Games Bet Privacy Policy – Your Data, Your Rights

01Data We Collect

Games Bet collects the following categories of personal data from players. We only collect what is necessary for the specific purposes described in this policy.

Identity & Contact Data

• Full legal name as it appears on your CNIC or passport.
• Pakistani mobile number (used as your primary account identifier and for OTP verification).
• Email address (for account communications and promotional messages where you have opted in).
• Date of birth (for age verification – Games Bet is strictly 18+).
• CNIC number and scanned copy, or passport details (for KYC verification before first withdrawal).
• Residential address (for KYC and fraud prevention purposes).

Financial Data

• Mobile wallet identifiers (Easypaisa or JazzCash account number registered in your name).
• Bank account or IBAN details for IBFT transactions.
• Partial card details (last four digits and card type) for Visa/Mastercard transactions.
• Transaction history: all deposits, withdrawals and bonus credits on your Games Bet account.

Behavioural & Technical Data

• Betting history: all wagers placed, games played, results and account balance changes.
• Login timestamps, IP addresses and device identifiers.
• Browser type, operating system and screen resolution.
• Session duration and navigation patterns within the Games Bet platform.
• Customer support interaction records including chat transcripts and email exchanges.

02How We Collect Your Data

Games Bet collects your personal data through the following channels:

• Direct provision: When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide data to Games Bet directly.
• Automated collection: When you use the Games Bet platform, our servers automatically record technical data including your IP address, device identifier and session activity.
• Cookies and similar technologies: Games Bet uses cookies and local storage in your browser to maintain your session, remember your preferences and analyse platform usage. See Section 7 for full details.
• Third-party verification providers: When you complete KYC, your identity documents are processed by our third-party verification partner. They return a verification result to Games Bet but do not retain your documents beyond their own stated retention periods.
• Payment processors: Our payment processor partners provide transaction confirmation data including payment method identifiers and transaction amounts.

03Why We Use Your Data

Every piece of data Games Bet holds is used for at least one specific, documented purpose. The table below sets out the primary uses of your personal data.

04Legal Basis for Processing

Games Bet processes your personal data under the following legal bases. We document the applicable basis for every processing activity we carry out.

• Contract performance: Processing is necessary to fulfil the agreement between you and Games Bet – to operate your account, process bets and handle payments.
• Legal obligation: Certain processing is required by law, including KYC identity verification, anti-money laundering (AML) checks and responsible gaming obligations.
• Legitimate interests: Games Bet has a legitimate interest in preventing fraud, securing the platform and improving its services. This interest is always balanced against your right to privacy.
• Consent: For optional activities such as receiving marketing emails or SMS messages, Games Bet will only process your data after receiving your explicit opt-in consent. You can withdraw this consent at any time.

05Who We Share Your Data With

Games Bet does not sell your personal data to any third party. We share data only with the specific categories of recipient listed below, and only to the extent necessary for the stated purpose.

Payment Processors

Your payment details are shared with our licensed payment processing partners (including Easypaisa and JazzCash integration partners, IBFT gateway providers and card scheme processors) solely to process your deposit or withdrawal transaction. These partners are contractually required to handle your data securely and not use it for any other purpose.

KYC and Identity Verification Providers

Your identity documents are shared with our certified identity verification partner for the purpose of KYC compliance. Games Bet uses reputable providers with their own documented data security and retention policies.

Regulatory and Law Enforcement Authorities

Games Bet is legally required to share certain data with relevant regulatory bodies and law enforcement authorities when requested or when we are legally obligated to do so – for example, in the context of an AML investigation. We will always endeavour to notify you of such disclosures unless we are legally prevented from doing so.

Analytics and Platform Providers

Anonymised and aggregated technical data may be shared with platform infrastructure and analytics providers for the purpose of monitoring platform performance. No personally identifiable information is included in this data.

06Data Retention

Games Bet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to minimum retention periods required by applicable law and our licensing obligations.

• Account data (name, contact details, date of birth): retained for the duration of your Games Bet account plus 5 years after account closure, as required by AML regulations.
• KYC documents (CNIC copy, passport scan): retained for the period required by our licensing and AML obligations, typically 5 years from the date of verification.
• Transaction records (deposits, withdrawals, bets): retained for 7 years as required by financial record-keeping standards.
• Customer support records: retained for 3 years from the date of the last interaction.
• Marketing consent records: retained until you withdraw consent plus 2 years as evidence of your prior consent.
• Anonymised behavioural and analytics data: may be retained indefinitely as it cannot be linked back to individual players.

When retention periods expire, Games Bet securely deletes or anonymises the relevant data in accordance with its data disposal procedures.

07Cookies & Tracking Technologies

Games Bet uses cookies and similar browser storage technologies on its website to deliver a functional, secure and personalised experience. The table below explains the types of cookies used and why.

You can control non-essential cookies through your browser settings. Note that disabling functional cookies may affect the Games Bet experience. Essential security cookies cannot be disabled.

08Payment Data Security

Payment data security receives special attention at Games Bet because it is the category of data that Pakistani players are most rightly concerned about. Here is exactly how your payment information is handled.

• Games Bet never stores full card numbers. Card payment processing uses tokenisation – your card details are replaced with a secure token that has no value outside the specific payment context.
• Easypaisa and JazzCash wallet transactions are processed via encrypted API connections. Games Bet does not store your mobile wallet PIN or password at any point.
• All payment data in transit between your device and Games Bet servers is encrypted using TLS 1.2 or higher.
• Bank IBFT details are stored in encrypted form and are accessible only to authorised payment processing staff within Games Bet.
• Payment records are retained for the legally required period (7 years) and then securely deleted.

09Children's Privacy

Games Bet is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. Our registration process includes a date-of-birth verification step and our KYC process verifies age using official identity documents.

If Games Bet discovers that a player under 18 has registered an account, the account will be immediately closed, all funds will be returned to the depositing payment method and the case will be reviewed in accordance with our responsible gaming obligations.

If you are a parent or guardian and believe your child has created a Games Bet account, please contact our support team immediately at support@gamesbet.im. We will act on the report within 24 hours.

10Your Data Rights

As a Games Bet player you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email at support@gamesbet.im. We will respond to all rights requests within 30 days.

11Data Security Measures

Games Bet implements technical and organisational security measures proportionate to the risk of the data we hold. The key measures currently in place include:

• Encryption at rest and in transit: All personal and financial data is encrypted both when stored on our servers and when transmitted between your device and our systems.
• Access controls: Access to player personal data within Games Bet is restricted to staff who require it to perform their job function. Access logs are maintained and reviewed regularly.
• Two-factor authentication: Available for all player accounts and mandatory for Games Bet staff accessing internal systems containing personal data.
• Penetration testing: Games Bet commissions regular independent security assessments to identify and address vulnerabilities before they can be exploited.
• Incident response: Games Bet has a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the relevant authorities within 72 hours where required by law.

No system is completely immune from attack, and Games Bet cannot guarantee absolute security. However, we continuously invest in improving our security posture and take every reasonable step to protect your data.

12Marketing Communications

Games Bet sends promotional communications – including bonus offers, new game announcements and event promotions – only to players who have explicitly opted in to receive them.

Opting In and Out

You can opt in to marketing communications during registration or at any time from your account's notification preferences. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email from Games Bet.
• Replying "STOP" to any marketing SMS from Games Bet.
• Updating your notification preferences in My Account settings on the Games Bet platform.
• Contacting our support team directly at support@gamesbet.im.

Opting out of marketing will take effect within 48 hours. Note that opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications and account security alerts – these are sent regardless of marketing preferences as they relate to the operation of your account.

13Changes to This Privacy Policy

Games Bet reviews this Privacy Policy periodically and will update it when there are material changes to how we handle your data or when required by changes in applicable law. The "Last updated" date at the top of this page reflects when the most recent revision was made.

When we make significant changes to this policy, we will notify all active Games Bet players via the email or mobile number on their account at least 7 days before the changes take effect. Continued use of Games Bet after the effective date of an updated Privacy Policy constitutes your acceptance of the updated terms.

If you disagree with any change to this policy, you have the right to close your Games Bet account before the change takes effect. Contact our support team to initiate account closure and arrange return of any real-money balance.

14Contact Games Bet About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights or want to report a privacy concern, please use one of the following contact methods:

• Email: support@gamesbet.im – privacy-related queries are flagged as high priority and responded to within 4 hours during normal operations.
• Live Chat: Available 24/7 via the chat icon on any page of the Games Bet platform.
• Subject line for email: For faster routing, include "Privacy Request" or "Data Rights" in the subject line of your email.

Games Bet is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction where you reside.